If you ever encounter a problem with your website and are incapable of resolving it on your own, ask the respective web hosting provider’s client support staff to help you bring the website back online. A timely resolution would be the best scenario, but many hosting companies reply within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be resolved without much effort, your website may not work satisfactorily or it may not be accessible whatsoever for a longer span of time, so you may lose prospective clients since it is quite unlikely that anybody would willingly come back to a website that is broken. Thus, you ought to make certain not only that you can reach your hosting provider, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t proceed as planned or you delete something unintendedly, for instance, the website should be fixed quickly so as to prevent extended downtime.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting offer a one-hour reply guarantee, which goes to say that regardless of what enquiry or complication you may have, we’ll always be there to lend you a helping hand. As it is, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both sales and technical matters. Our tech support team members will be at your service 24-7, even on legal holidays and weekends, so you will receive timely help anytime you need it. We know how precious time can be, so by the time we reply to your support ticket or email, we’ll have explored the matter and, in case we haven’t worked out a solution, we will supply you with more information on what you have to do on your end, when the situation demands this. With our support services, you can rest assured that there will be somebody to lend you a hand instantly, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care team representatives will be at your disposal at all times and they will respond to any ticket that you submit from our hosting Control Panel within sixty minutes max. The response time is guaranteed no matter if you have a generic query in regard to your semi-dedicated server or you experience a predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we are available 24/7 to cope with any technical, general or billing issue. In case you get in touch with us about anything that is within our power, we’ll resolve it before we reply to you, which implies that you won’t have to wait around for hours or even days while the problem continues. In case there’s something that you have to do on your end, we will give you the needed details – what possible solutions to try, what actions to take, etc.