A ticketing system is the most common channel of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the most efficient way to handle an issue that requires a certain period of time to examine or that has to be forwarded to an admin. Thus, all responses contributed by either party will be stored in one location in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts in order to perform a specific procedure or to reach the company’s client service team. If you would like to manage a number of domains and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Additionally, it may take a significant span of time for the provider to respond to your ticket request.
