24/7 Customer Support
Find out more on what ‘customer support’ signifies in the hosting world and about the various support types.
The customer support that you'll get from your cloud hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with a current account. Prompt and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a real website hosting supplier and not from a reseller. When you purchase a hosting account via a company that doesn't own its servers and it can't access them right away, it is almost certain that you'll wait for a couple of days to receive an answer to any question, therefore your sites may stay offline for quite some time. Alternatively, a supplier that offers various options for communication and has a tech support crew that is available all the time can assist you right away and help you limit or totally avoid any kind of downtime and possible losses.
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24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and technical support for all our
Linux cloud hosting. Even if you aren't our client yet and you have questions, we can give you a hand in a timely manner and provide you with the needed info, to give you a choice to make the very best decision when you get a new web hosting account. We are available at any moment, including holidays and weekends, and we supply various options for communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we have a couple of telephone numbers worldwide, so you're able to call the one which is closer to you. The max response time for the emails and the tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for several days to get assistance for any task or issue, regardless of its difficulty.