The customer support that you'll get from your cloud hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with a current account. Prompt and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a real website hosting supplier and not from a reseller. When you purchase a hosting account via a company that doesn't own its servers and it can't access them right away, it is almost certain that you'll wait for a couple of days to receive an answer to any question, therefore your sites may stay offline for quite some time. Alternatively, a supplier that offers various options for communication and has a tech support crew that is available all the time can assist you right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux cloud hosting. Even if you aren't our client yet and you have questions, we can give you a hand in a timely manner and provide you with the needed info, to give you a choice to make the very best decision when you get a new web hosting account. We are available at any moment, including holidays and weekends, and we supply various options for communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we have a couple of telephone numbers worldwide, so you're able to call the one which is closer to you. The max response time for the emails and the tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for several days to get assistance for any task or issue, regardless of its difficulty.