A 99.9% Server Uptime
Our cloud hosting platform is based on a solid, enterprise–level hardware configuration and a significantly tweaked Linux distro. That is why, irrespective of what your web site is, or how many visitors you’ve got, or even in case there is a denial–of–service attack, our machines will remain up and running and your websites will stay accessible online.
Our Linux cloud hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
If you want to offer a superior web hosting service, you can hardly count on the default network configuration in a datacenter. We’ve built our own custom internal network so as to ensure the best connection speed with the outside world.
And because of this, irrespective of which data centers you choose: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee applies to all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are disappointed with our services, or if you think that they are insufficient, or if you decide that you must use a Linux VPS hosting rather than a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control over your domains even when you close your web hosting account with us.
24/7 Technical Support
If you happen to own a web hosting firm, your tech engineers are of highest importance. That’s why we’ve carefully hand–picked a very accomplished group of technical support engineers, each with many years of practice behind his back. With their help, our company offers 24x7 support with each of our web hosting plans.
And not just that, our company offers a 1–hour response time guarantee. All enquiries are responded to in less than sixty minutes and our average support ticket response time is less than twenty minutes!