Live Chat Support
What is Live Chat? What precisely does this particular service include?
A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It's a very efficient method to get some information about the web hosting services or get some problem resolved because you're talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of mistakes at the time you exchange information such as usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do another thing while the representative examines the issue in question. What's more, you will be able to connect with a live chat room from any computer that is connected to the web, avoiding the phone fees that you will have to pay if you are calling to a different country.
Live Chat Support in Cloud Hosting
Together with the telephone and ticket support, we offer live chat support as well. You can contact us every day, including holidays and weekends, and we will give you more information about the Linux cloud hosting
that we supply if you are not a customer yet, or about general and billing questions if you already have a user profile. Although for solely technical issues you will have to open a trouble ticket to the technical support, since such matters need more time to be taken care of, you may still contact us on the live chat for some technical details. For example, we're able to help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you a lot of time. Even if our telephone lines are already off for the day, you will be able to speak to a live person.