Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • Each support request you submit to us will be responded to within maximum 60 minutes. If your support ticket or e–mail calls for further assistance from an administrator, we’ll without delay forward it and leave a note to inform you that your case is being worked on. If you take advantage of our Admin Services package, any of the server administration services included there will be executed at a time that is suitable for you.

  • Top quality support service
  • An Exceptional Customer Support Service

  • Our technical support staff will be at your disposal 24x7 if you require assistance while working with the Web Hosting Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated server. What is more if you need help handling all the day–to–day admin tasks on your server, you can examine our Admin Services package, that includes backup storage space, Operating System updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Web Hosting Control Panel has been pre–installed for each Linux dedicated hosting server. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can perform. Most help articles also video versions that show all the actions that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.