In the event that you've ever had a cloud hosting account in the past or you have dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it's better to consult with a live person on the telephone rather than exchange support tickets or e-mail messages. If you want to learn more about a specific service before you order it or when something small has to be done, for example, it is far easier and faster to get it done real-time. If you have the option to get hold of representatives over the phone, it's also very likely that you're dealing with an actual hosting provider, not a reseller. The type of support that you can get by phone differs between different companies - from very general matters to dedicated tech support. Generally most providers offer pre-sales assistance and 1st level telephone support, while more complicated technical matters are handled via e-mail and / or tickets.
Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs a day, you will be able to get in touch with us and talk with our customer support agents to get more information about any of the Linux cloud hosting that we provide and make sure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we now have telephone numbers on 3 different continents so that you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you will be able to give us a call about general and billing issues, or even about some tech matters. In case the issue is strictly technical or it needs longer time to analyze, you should employ our ticketing system, which will allow both you and our tech support team to keep track of the info given by either side.
Phone Support in Semi-dedicated Hosting
Every time you want more info about the Linux semi-dedicated hosting that we supply, you are able to call any of the three support phone lines that we have around the globe - in the United States of America, the UK and Australia. In this way, you're able to check ahead of time whether our solutions will be appropriate for your web sites. If you're already our customer and you've got a semi-dedicated account, you will be able to reach us over the phone for 14 hours daily about any billing or basic queries. For strictly technical problems you'll need to take advantage of our ticketing system so as to contact our technical support because sometroubles simply require extra time to be resolved, still we will help you on the phone with quite a lot of minor tech problems as well, saving you the time and efforts.